Refund policy

Returns and Refunds

Because our candles are handmade and personal-use products, we do not accept returns or exchanges on used or burned candles.

If your order arrives damaged, defective, or incorrect, please email jazmine@larkin.solutions within 48 hours of delivery. Include your order number and clear photographs of the product and packaging. We will review the issue and, when approved, arrange a replacement or refund.

Unused products may be considered for return at our discretion. Please contact us before sending anything back. Items returned without prior authorization may not be accepted. Original shipping charges are nonrefundable, and customers are responsible for return shipping unless the item was damaged, defective, or incorrect.

Cancellations

Orders may be canceled within 24 hours of purchase, provided the order has not already shipped. Once an order has shipped, it cannot be canceled.

Refunds

Approved refunds are issued to the original payment method. Processing times vary by bank or card provider.